THOR 4 Plus power issue.

Starting a week ago, it will randomly be powered off. I’ll go to check the time and the screen stays off. No button presses do anything. Only when I connect the charger and see the charging screen can I power it on. Lastest firmware, no root or system mods. Happens whether I use additional apps from Play Store or leave it factory stock. I have reset it. Contacted Zeblaze and am awaiting another response. Does anyone have any suggestions on how to resolve this issue?