Kospet Prime Watch Return Address?

So I have contacted Kospet about the Heart Rate Monitor,and even send a video demonstrating that its not working properly,They advise me to send it back to check the hardware or firmware of the Kospet Prime watch, so I ask for a return address,but I haven’t received a reply yet,Does anybody knows to whom I address this package to,and the return address to Kospet? Thanks

How - where did you purchase this from ? Gearbest ?

I purchase it from Amazon,but I am in communication with after- sales@kospet.com,they ask me to return it to check it,maybe because of the holidays,they haven’t respond,maybe it’s just me being impatient

Maybe worth taking up the issue - return with Amazon instead ?

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Thanks for the info😞