Flashing kw88 pro

excuse me please help me … my watch kw88pro has a problem when entering watchface…
now I want to flash using the flashtool application … but when connecting the watch to the PC … the watch is on (can’t die), do you have to take down the battrey to connect to the flashtool application?

connect the watch and hit the start flash button, then press the power button until it reboots, then the flash will happen.

thank you for the advice … I tried but it still doesn’t work … :frowning:

then you can disconnect the battery…